tag:noteable.statuspage.io,2005:/historyNoteable Status - Incident History2024-03-29T08:00:10+00:00Noteabletag:noteable.statuspage.io,2005:Incident/200012692024-02-16T17:59:30+00:002024-02-17T07:56:31+00:00Notebooks Unavailable<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>17:59</var> GMT</small><br><strong>Resolved</strong> - The root cause has been found and addressed. Service has been resumed.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>17:04</var> GMT</small><br><strong>Investigating</strong> - Due to failure of a critical component, Notebooks are currently unavailable and users will be left in the 'Notebook Starting' phase.</p>tag:noteable.statuspage.io,2005:Incident/199684562024-02-10T00:00:00+00:002024-02-12T17:54:00+00:00Partial service outage<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>00:00</var> GMT</small><br><strong>Resolved</strong> - An issue with the Noteable service was encountered that affected some users over the weekend 9/2 to 12/2. A subset of users may have experienced problems with Noteable during this time. <br /><br />We apologise for any inconvenience caused. If you encounter any further issues, please reach out to the EDINA support team.</p>tag:noteable.statuspage.io,2005:Incident/198069462024-01-23T16:11:22+00:002024-01-23T16:11:22+00:00Noteable Inacessible due Network Issues<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>16:11</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>15:18</var> GMT</small><br><strong>Update</strong> - Noteable is available again, but should still be considered at risk. Further updates will be posted as we continue to investigate.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>15:09</var> GMT</small><br><strong>Investigating</strong> - Noteable is currently inacessible due to Network issues. Our infrastructure teams are investigating and Updates will be posted regularly.</p>tag:noteable.statuspage.io,2005:Incident/192493662023-11-30T11:43:49+00:002023-11-30T11:43:50+00:00Major Network Outage<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>11:43</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>11:25</var> GMT</small><br><strong>Investigating</strong> - Noteable is currently down due to a major network incident. All services are currently unavailable. Network administrators are investigating.</p>tag:noteable.statuspage.io,2005:Incident/191936342023-11-22T11:01:55+00:002023-11-22T11:01:55+00:00Service access is restored.<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>11:01</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved. <br />A related University of Edinburgh IS Alert has been posted: https://alerts.is.ed.ac.uk/alert/11827</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>10:52</var> GMT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>09:49</var> GMT</small><br><strong>Monitoring</strong> - Service access has been restored. Issue continues under investigation.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>09:42</var> GMT</small><br><strong>Investigating</strong> - An incident has been identified at 9:30am on the 22nd November which is affecting the Noteable service. This issue is being investigated. The service is currently unavailable.</p>tag:noteable.statuspage.io,2005:Incident/190334372023-11-06T12:03:59+00:002023-11-06T12:03:59+00:00A major incident impacting Noteable was identified between 10.45 and 11.20am on Monday 6th November. Service access has now been restored and is being monitored.<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:03</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>11:27</var> GMT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>10:56</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:noteable.statuspage.io,2005:Incident/180112432023-08-16T09:00:00+01:002023-08-16T09:00:00+01:00Scheduled maintenance<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>09:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>07:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>16:56</var> BST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>07:00</var> BST</small><br><strong>Update</strong> - Due to core network issues Noteable is currently unavailable. <br /><br />Because of this, the scheduled downtime for essential maintenance to Noteable has been rescheduled to the morning of Wednesday August 16th.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>15:34</var> BST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>15:36</var> BST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>15:36</var> BST</small><br><strong>Scheduled</strong> - The Noteable service will undergo scheduled maintenance on 16/08/2023 between 7am and 9am. Service access may be temporarily interrupted during this time.</p>tag:noteable.statuspage.io,2005:Incident/181418072023-08-15T08:34:05+01:002023-08-15T08:34:05+01:00There is a major incident impacting Noteable. Service access is currently unavailable.<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>08:34</var> BST</small><br><strong>Resolved</strong> - The network outage affecting Notable has been resolved and service was restored by 18.30 of August 14th.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>16:53</var> BST</small><br><strong>Update</strong> - There is a major incident impacting Noteable. Service access is currently unavailable.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>15:35</var> BST</small><br><strong>Update</strong> - There is a major incident impacting Noteable. Service access is currently unavailable.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>15:21</var> BST</small><br><strong>Investigating</strong> - The Noteable service is experiencing local network issues, which is affecting user access to the service.<br /><br />Please accept our sincerest apologies for the inconvenience this may cause as we work to restore full service access.<br /><br />Thank you for your understanding.</p>tag:noteable.statuspage.io,2005:Incident/171515482023-05-05T16:54:25+01:002023-05-05T16:54:25+01:00Datacentre Outage<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>16:54</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>15:16</var> BST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>09:06</var> BST</small><br><strong>Investigating</strong> - We are currently experiencing a major infrastructure outage.<br />Network and Enterprise IT teams are working on the problem.<br />Updates on service restoration will be posted here.</p>tag:noteable.statuspage.io,2005:Incident/131333732022-11-15T08:30:00+00:002022-11-15T14:18:46+00:00Partial service outage<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>08:30</var> GMT</small><br><strong>Resolved</strong> - Noteable experienced a partial service outage between the hours of 8am and 10am on the 15th November. Access has been restored.</p>tag:noteable.statuspage.io,2005:Incident/83294762021-11-04T08:13:40+00:002021-11-04T08:13:40+00:00Emergency Maintenance<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>08:13</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>08:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>10:13</var> BST</small><br><strong>Scheduled</strong> - Noteable will be briefly down on Thursday 4th of November between 08:00 and 09:00 for emergency maintenance. Apologies for any inconvenience.</p>tag:noteable.statuspage.io,2005:Incident/81020252021-09-30T09:16:27+01:002021-09-30T09:16:27+01:00Intermittent issues accessing notebook kernel on Noteable<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>09:16</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>08:58</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and the results are being monitored for any ongoing issues.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>15:03</var> BST</small><br><strong>Investigating</strong> - We are currently investigating this issue. <br /><br />On September 27th 2021 an issue was identified affecting a small number of users where a notebook kernel would not be successfully linked to when launching a notebook on Noteable. This issue is ongoing as it is being investigated.<br /><br />If you have been experiencing issues related to this please contact us through our website Contact Us form: https://noteable.edina.ac.uk/contact-us/</p>tag:noteable.statuspage.io,2005:Incident/75735922021-08-06T09:00:34+01:002021-08-06T09:00:34+01:00Planned Summer 2021 Noteable Service updates<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>08:49</var> BST</small><br><strong>Scheduled</strong> - The Noteable Service will be undergoing planned maintenance during this period and may experience brief downtime.</p>tag:noteable.statuspage.io,2005:Incident/66851952021-04-06T11:03:29+01:002021-04-06T11:03:29+01:00Spring 2021 Updates<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>11:03</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>10:01</var> BST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.<br /><br />Update - extending maintenance to 11:00 due to us requiring to do some unexpected restarts.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>08:34</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>08:33</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:noteable.statuspage.io,2005:Incident/65611372021-03-18T09:00:00+00:002021-03-18T12:21:34+00:00Noteable Service Downtime<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:00</var> GMT</small><br><strong>Resolved</strong> - This unexpected downtime was caused by issues with the service database connection. Service was inaccessible to some users between 9am and 11am on 18/03/2021. Service fully restored as of 11am 18/03/2021.</p>tag:noteable.statuspage.io,2005:Incident/58066592020-12-15T14:41:22+00:002020-12-15T14:41:53+00:00Noteable Downtime<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>14:41</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>12:45</var> GMT</small><br><strong>Investigating</strong> - Noteable is experiencing technical issues with it's cluster, we are attempting to identify the root cause & resolve</p>